Mar 07 2013 - Category: Service Quality
Banks and credit unions should avoid relying too heavily on social media for certain actions.
Feb 25 2013 - Category: Service Quality
Studies show that many banks are on an upward trajectory when it comes to imposing fees.
Feb 15 2013 - Category: Service Quality
The financial industry was slow to recognize the value of social media for marketing and customer service, but it seems it has since caught up.
Feb 09 2013 - Category: Service Quality
Good customer service can lower consumers' financial-related stress and build their confidence in the financial system.
Jan 31 2013 - Category: Service Quality
Social media accounts may help banks and credit unions provide more expedient customer service to customers and increase customer satisfaction.
Dec 13 2012 - Category: Service Quality
The country's largest financial institutions carry significant membership numbers, offer a variety of complex retail and commercial banking products and maintain sizable assets and investments.
Nov 29 2012 - Category: Service Quality
Many Americans have experienced issues regarding their checking accounts in recent years, ranging from unexplained or excessive fees to questions about overdraft privilege protection programs.
Nov 28 2012 - Category: Service Quality
The mortgage application process can be arduous for both lenders and loan applicants.
Nov 01 2012 - Category: Service Quality
Fewer Americans are willing to sit idle when they experience significant discontent with their banks, and a large number show their dissatisfaction by switching to institutions that offer more affordable products.
Sep 25 2012 - Category: Service Quality
Financial institutions of all sizes have adopted popular social media websites, such as Facebook and Twitter, as part of their marketing and sales strategies.
Jun 18 2012 - Category: Service Quality
Americans have different banking needs, with some requiring more services and programs than others.
May 31 2012 - Category: Service Quality
Millions of consumers revolted against big banks in recent months and switched to smaller, consumer-friendly banks and credit unions to escape rising fees and deceptive practices.
Apr 30 2012 - Category: Service Quality
Consumers have not kept their dissatisfaction with banks' renewed reliance on service fees a secret.
Apr 26 2012 - Category: Service Quality
Customer loyalty and retention are based largely on a customer's experience, and banks across the U.S. should focus on continuing to improve the latter, as evidenced by a recent study.