Mar 07 2013 - Category: Service Quality
Banks and credit unions should avoid relying too heavily on social media for certain actions.
Feb 25 2013 - Category: Service Quality
Studies show that many banks are on an upward trajectory when it comes to imposing fees.
Feb 15 2013 - Category: Service Quality
The financial industry was slow to recognize the value of social media for marketing and customer service, but it seems it has since caught up.
Feb 09 2013 - Category: Service Quality
Good customer service can lower consumers' financial-related stress and build their confidence in the financial system.
Jan 31 2013 - Category: Service Quality
Social media accounts may help banks and credit unions provide more expedient customer service to customers and increase customer satisfaction.
Dec 13 2012 - Category: Service Quality
The country's largest financial institutions carry significant membership numbers, offer a variety of complex retail and commercial banking products and maintain sizable assets and investments.
Nov 29 2012 - Category: Service Quality
Many Americans have experienced issues regarding their checking accounts in recent years, ranging from unexplained or excessive fees to questions about overdraft privilege protection programs.
Nov 28 2012 - Category: Service Quality
The mortgage application process can be arduous for both lenders and loan applicants.
Nov 01 2012 - Category: Service Quality
Fewer Americans are willing to sit idle when they experience significant discontent with their banks, and a large number show their dissatisfaction by switching to institutions that offer more affordable products.
Sep 25 2012 - Category: Service Quality
Financial institutions of all sizes have adopted popular social media websites, such as Facebook and Twitter, as part of their marketing and sales strategies.
Jun 18 2012 - Category: Service Quality
Americans have different banking needs, with some requiring more services and programs than others.
May 31 2012 - Category: Service Quality
Millions of consumers revolted against big banks in recent months and switched to smaller, consumer-friendly banks and credit unions to escape rising fees and deceptive practices.
Apr 30 2012 - Category: Service Quality
Consumers have not kept their dissatisfaction with banks' renewed reliance on service fees a secret.
Apr 26 2012 - Category: Service Quality
Customer loyalty and retention are based largely on a customer's experience, and banks across the U.S. should focus on continuing to improve the latter, as evidenced by a recent study.
Mar 02 2012 - Category: Service Quality
Recent studies show that a lot of thought goes into finding and sticking with the right bank, and many consumers are being more choosy about where they place their money.
Mar 01 2012 - Category: Service Quality
The use of social media websites, such as Facebook and Twitter, have become popular mediums for gauging customer sentiment and gathering useful feedback.
Feb 06 2012 - Category: Service Quality
Amid economic turmoil, new banking regulations and large institutions' new emphasis on fee income, banks and credit unions are seeking out new strategies that will best drive customer loyalty.