Jay Colker,
Chief Learning Officer
ShoreBank |
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“Without exception, I have found the staff to be highly professional and service oriented. Their values are completely focused on ethics, integrity and quality. We know we will receive the best advice to achieve our objectives and to help us stretch to the next level.” |
Randy Speckhard,
Marketing Manager
1st Source Bank |
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“Our mystery shopping program provides us with valuable data that we use to enhance our training efforts and measure staff and branch performance. It gives us an idea of where we are and where we need to go in terms of cross-selling, customer service and staff development.” |
Joe Kennedy,
VP of Marketing
Landmark National Bank
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“Thank you very much for an informative and detailed presentation... We made the correct decision to choose Pinnacle. The report capability is exactly what we need and want and it will make our job of improving our level of customer service more precise and easier. We look forward to a long relationship with you.” |
