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You can depend on PROS to provide expert consulting support throughout your program's life cycle.
Shopper Recruitment/Support
Our recruitment specialists secure mystery shoppers who live or work within your local branch communities. This ensures employees have the opportunity to interact with shoppers in the same manner they would any customer entering the branch. It is critical to use a blend of customers and non-customers as shoppers in order to obtain varied perspectives about your financial institution and conduct true-to-life transactions.
Expertise in the Financial Industry
Professionals on our PROS team enhance your sales and service effectiveness. Our professionals have extensive experience in the mystery shopping/customer service industry, with previous banking experience or background in service-related fields.
Consulting/Continual Support
Program enhancement is essential to the growth and development of your sales and service culture. We will continually consult with you to evaluate your program's objectives and specifications.
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