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Pinnacle experts ensure you get the service and support you need to achieve your objectives and optimize ODP performance.
The Pinnacle team includes former bankers, regulators, industry analysts, sales and service specialists and best-of-breed business partners. You receive support every step of the way, from implementation and initial training through ongoing performance reviews and program revitalization, as needed to maximize results.
Overdraft Privilege Implementation
Pinnacle's implementation teams are responsible for needs analysis and assessment, as well as guiding your staff through the entire implementation process - from software installation to service and technical training.
Onsite Training
Pinnacle’s onsite Smart Service Training ensures your employees understand program features and operation, can fully explain ODP benefits and are equipped to answer accountholders’ questions on overdraft privilege. Our expert trainers help employees in all your locations gain the program knowledge and service focus that makes your ODP program a success for your institution and your accountholders.
Technology
Our technology team includes experts in installation, programming, development and network support. With the team's experience and knowledge, we provide the rapid response and technical support our customers deserve.
Compliance and Regulatory Support
Our proactive compliance support includes regulatory alerts, Web site updates and hands-on personal consultation upon request. The ODP Client Care site offers the latest information on regulatory matters and best practices to ensure your overdraft privilege program is fully compliant.
Customer Communication
Recognizing the importance of effective communication with your customers, Pinnacle provides extensive support and resources. A broad selection of high-quality communication tools, customized to your institution are available through our partnership with a specialized marketing firm.
Ongoing ODP Support
Only Pinnacle offers comprehensive ongoing client care. We help you take care of your customers, increasing satisfaction and retention, with:
- Regular performance monitoring and reporting
- Peer review analysis
- Improvement recommendations
- Regulatory updates
- Assistance with regulatory audits
- Technology updates
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